Return & Refund Policy
Effective Date: August 4, 2025
Last Updated: August 4, 2025
Thank you for shopping at Fimnet.shop. We are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully to understand your rights and obligations.
1. Eligibility for Returns
We accept returns under the following conditions:
- Item(s) must be returned within 7 days of delivery.
- Item(s) must be unused, unopened, and in their original packaging.
- Proof of purchase (receipt or order confirmation) must be provided.
- Only regular-priced items are eligible for return; sale or clearance items are non-refundable.
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used electronics and accessories
- Items with physical damage not caused by delivery
- Gift cards or downloadable software
- Health and personal care items (e.g. earphones) once opened
3. Return Process
To initiate a return:
- Email support@fimnet.shop with your order number and reason for return.
- Our team will review your request and provide a return authorization with shipping instructions.
- Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective.
4. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection.
- If approved, your refund will be processed within 7 business days to your original payment method.
- Original shipping fees are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@fimnet.shop.
6. Late or Missing Refunds
- If you haven’t received a refund within the expected period, first check your bank account again.
- Then contact your credit card company or bank—processing times vary.
- If the issue persists, please contact us at support@fimnet.shop.
7. Contact Us
If you have any questions about our return and refund policy, please reach out to us at:
📧 support@fimnet.shop
🌐 www.fimnet.shop
